The best way to get any technical support with any issues on your account should be via our dedicated helpdesk.

The link to that is >> https://tyb.life/support

You can also access the support desk whilst inside your RPM dashboard. If you click support in the bottom left corner and a pop up box will appear on the right bottom of the screen.

Please note the more information you provide and the more specific you are the better we can assist you.

For example, if you have contacted us on an email that is not used for your RPM account it would be beneficial for you to provide us the details of the email address you signed up with.

Please note that the support desk is experiencing a high volume of tickets at the moment so please be patient and let them come back to you.

We recommend that you do not submit additional tickets about the same topic as this will cause the helpdesk to be clogged up and can mean it would take longer for them to come back you.

We respond to the tickets in the order that they were received, if you were to update the ticket it would make it seem more recent than it actually is. If you submitted the ticket 2 days ago and then you update it it will go to the top as a most recent ticket when in fact it is 2 days old. This is how the Zoho ticket system works and we are not able to change this.

So if you have to provide us with further information I would create another ticket so that your original ticket will be answered sooner rather than it go back up to a recent ticket which causes an extra delay.

If you have submitted a ticket please do not then also submit a Facebook post about the same thing. This will mean that you will have several team members doing the same work and will mean we will take longer to come back to others and yourself.

Please also look through our Helpdesk knowledge base as well you the ‘Search’ function on Facebook in order to answer your own questions as this will help you to learn about the system and become more self-sufficient.